ITSM analyzes and uses strategies with a re-engineering approach that ensure linkage among processes, departments, teams, and organizational structures in order to develop an unified and consistent business approach and performance improvement outcomes.  

Lead cross-functional project teams in an ITSM assessment studies, including ITIL and ISO 20000 to evaluate and improve existing practices. As well as identifying key operational  gaps and measurements the use for process improvements.

Let our ITIL practitioners at GDG Consultants to help you run your most challenging IT Service needs.


At Our Firm

GDG Consultants specializes in helping companies with all their Information Technology Service Management and support needs.  Because we are well versed in IT Service Management.  Our Firm brings over 18 years of hands-on expertise in; implementing, design, planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices for  IT operation structures.  Along with identifying and making  recommendations for enhancements based on ITSM best practices.   We look to leverage current processes and build by filling gaps.

 We can assist with designing and developing IT processes to meet the evolving needs of clients and provide strategy, assessment, design and redesign, and implementation of solutions for our clients in IT governance, service-level management, process re-engineering, service desk implementations, and information life cycle management.  We're dedicated to ensuring that we take care of all of our clients, and that their ITSM needs are met and exceeded. 

GDG Consultants identifies and provide best practice information to solve client needs, exercise skills in ITSM best practices..



IT Service Management (ITSM) is a process-based approach focused on the delivery of IT services. Service Management takes a holistic view of technology operations and helps companies implement tools and techniques such as best practices, service level agreements and other guidelines to help separate areas of IT function smoothly. as one unit.

The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management. A concept that was started by the British government, ITIL has become the global standard for how the IT lifecycle is managed. .